Frequently asked questions

Where do you ship?

We currently ship within the U.S. only. We will usually ship within same business day if paid before 12:00 PST (excludes weekends and holidays). Expected ship time may vary and is based on seller's order cut-off time.



What is the Returns Policy?

If you have a concern with any of our products, please send us a message. We will be happy to provide usage assistance and discuss all your options with you.

Any product may be returned unopened and unused for any reason within 30 days and a refund or credit will be provided for the purchase price of the product. Customer pays for return shipping. Credit will be given after the product is returned and inspected. Sorry, but refunds, credits or exchanges will not be granted after 30 days.

We 100% guarantee the purity and freshness of our products from spoilage before the best by date when stored properly as well as delivery of goods free of damages to product or packaging during or prior to transit. Items damaged by customers upon or after receipt will not be returnable.



How should your products be stored?

All of our products are considered to be shelf-stable, meaning that they are able to be stored for long periods of time without spoiling. As a precaution, however, some of our packages are ‘Store in a cool, dry place’ recommended, especially after opening. For example, our Spriulina powder does not have to be refrigerated; but after the package is opened, storing it in a cool, dry place such as a cupboard will help extend the powder’s shelf life, especially if you do not use the powder within a few months.



More Questions?

We will be happy to assist you. Just send us a message, and we will answer within 24 hours.



Where are your products from?

We source from trusted worldwide producers and all organic products are certified organic.



Do you test for heavy metals?

Yes, we require testing for all our products, regardless of country of origin.



How much is shipping?

Shipping is free for all USA orders over $25. Orders under $25 are subjected to a flat shipping rate fee of $5.



What is the prop 65 warning label?

Sometimes you will see a product for sale that has a label with a warning along the lines of the following: This product contains a chemical known to the State of California to cause cancer or reproductive harm. These warnings are required by California labeling law Proposition 65 (or Prop 65 for short), which is meant to notify individuals in California of exposures to Prop 65-listed chemicals. Certain listed chemicals, such as lead, are widely distributed through the environment in air, soil, water, and rocks. As a result, these types of chemicals are often found in commonly eaten foods and throughout the food supply even though these chemicals are not intentionally added to foods or nutritional supplements.



Our Accessibility Statement

Chérie Sweet Heart is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Chérie Sweet Heart strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator at hello@cheriesh.com. Your feedback will help us make improvements.



FAQ

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