Frequently asked questions
Where do you ship?
We currently ship within the U.S. only.
What is the Returns Policy?
Any product may be returned unopened and unused for any reason within 30 days and a refund or credit will be provided for the purchase price of the product. Customer pays for return shipping. Credit will be given after the product is returned and inspected. Sorry, but refunds, credits or exchanges will not be granted after 30 days.
We 100% guarantee the purity and freshness of our products from spoilage before the best by date when stored properly as well as delivery of goods free of damages to product or packaging during or prior to transit. Items damaged by customers upon or after receipt will not be returnable.
How should your products be stored?
All of our products are considered to be shelf-stable, meaning that they are able to be stored for long periods of time without spoiling. As a precaution, however, some of our packages are ‘Store in a cool, dry place’ recommended, especially after opening. For example, our Spriulina powder does not have to be refrigerated; but after the package is opened, storing it in a cool, dry place such as a cupboard will help extend the powder’s shelf life, especially if you do not use the powder within a few months.
We will be happy to assist you. Just send us a message, and we will answer within 24 hours.
Where are your products from?
Do you test for heavy metals?
Yes, we require testing for all our products, regardless of country of origin.
How much is shipping?
Shipping is free for all USA orders over $25.
What is the prop 65 warning label?
Our Accessibility Statement
Chérie Sweet Heart is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst Chérie Sweet Heart strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator at email@example.com. Your feedback will help us make improvements.